Do a Full phone formatting following steps below:
1. Make sure you have at least 3/4 charge of battery power left.
2. Backup your contacts list and personal files to MMC memory card.
3. Switch-off your phone.
4. Press and hold 3 keys;
Green dial key,
* Star key,
no. 3 key on keypad
and then press the power on/off to switch on the phone.
Remember, do not let go the 3 press and hold keys until you see a formatting word screen show!
5. After a few minutes when the Full phone formatting completed, your phone would ask you to enter date and location same as on first boot up.


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